Privacy Policy

MandiAgent.com — Krsti Network Pvt Ltd

Last updated: June 2025
Your privacy matters to us. This policy explains what data we collect, why we collect it, and how it is protected. By using MandiAgent.com you agree to this policy.

1Overview

Krsti Network Pvt Ltd owns and operates MandiAgent.com — a digital agricultural trade platform connecting farmers, traders, mandi agents, buyers and agri-input suppliers across India.

This Privacy Policy applies to all users of the platform — whether you are browsing as a guest or registered as a seller, buyer or directory member. Please read it carefully. By accessing our services, you consent to the practices described here.

2What Information We Collect

We collect information in two ways — what you provide to us, and what is automatically gathered when you use the platform.

Information you provide:

DataWhen collected
Full name, email address, contact numberRegistration
Profession, occupation, company nameRegistration / profile
State, district, addressRegistration / profile
Commodity listings (crop, price, quantity)When you post a product
Inquiry messages and repliesWhen you contact another user
Reviews, ratings and success storiesWhen you submit them
Password (stored as a secure hash — never plaintext)Registration

Automatically collected:

  • IP address and device type
  • Browser type and operating system
  • Pages visited, links clicked and session duration
  • Search queries and filter selections within the platform
  • Cookies and similar tracking technologies (see Section 5)

3How We Use Your Information

We use collected data strictly for operating and improving the platform. Specifically:

  • To create and manage your account
  • To display your commodity listings and profile to relevant buyers or agents
  • To facilitate inquiries and trade connections between registered users
  • To send transactional notifications — inquiry alerts, price alerts, auction updates
  • To power AI features — market insights, price advisory, smart matching
  • To detect and prevent fraud, spam or abuse
  • To analyse platform usage and improve features
  • To send newsletters or promotional updates (only where you have opted in)

We do not sell your personal data to third parties for commercial advertising.

4Data Sharing

Your data is shared only in the following limited circumstances:

  • With other registered users: Your public profile information (name, location, listings, ratings) is visible to other registered users of the platform to enable trade connections.
  • With service providers: We may share data with trusted third-party services (hosting, email delivery, analytics) who are contractually bound to handle it securely and only for the purpose specified.
  • For legal compliance: We may disclose data when required by law, court order or government authority.
  • Business transfers: In the event of a merger or acquisition, user data may be transferred as part of business assets.

We do not share your contact number or email with other users directly — all communication is routed through the platform's inquiry system.

5Cookies

We use cookies — small text files stored on your browser — to keep you logged in, remember your preferences, and understand how you use the platform. Cookies we use include:

  • Session cookies: Keep you logged in during your visit. Deleted when you close the browser.
  • Preference cookies: Remember your location, filter settings and display preferences.
  • Analytics cookies: Anonymised data on which pages are most used, helping us improve the platform.

You can disable cookies in your browser settings. Note that disabling session cookies will prevent you from logging in or using protected features of the platform.

6Interest-Based Content

Based on your registered profile — crop category, location, profession — we personalise the listings, agents and buyers shown to you. For example:

  • A farmer in Punjab will see traders and buyers relevant to cereals and oilseeds in their region
  • A mandi agent in Maharashtra will see relevant farmer listings and spot market offers nearby
  • A directory member categorised as a Rice Mill will see relevant paddy listings

This personalisation uses only data you have provided to us. We do not use third-party behavioural tracking for this purpose.

7Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account:

  • Your profile and listings will be removed from public view immediately
  • Inquiry messages and trade records may be retained for up to 12 months for dispute resolution purposes
  • Anonymised and aggregated analytics data may be retained indefinitely

To request account deletion, contact us at info@mandiagent.com.

8Data Security

We take the security of your data seriously. Measures in place include:

  • Passwords are stored using strong one-way hashing (bcrypt) — never in plaintext
  • All form submissions use CSRF token protection
  • Database queries use prepared statements to prevent SQL injection
  • Access to user data is restricted to authorised personnel only

No system is 100% secure. If you suspect your account has been compromised, change your password immediately and contact our support team.

9Your Rights

As a registered user you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information via your profile settings
  • Deletion: Request that your account and personal data be deleted
  • Opt-out: Unsubscribe from promotional emails at any time
  • Portability: Request an export of your data in a common format

To exercise any of these rights, email us at info@mandiagent.com with the subject line "Privacy Request".

10Children's Privacy

MandiAgent.com is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete it immediately from our systems.

If you are a parent or guardian and believe your child has registered on our platform, please contact us at info@mandiagent.com so we can take prompt action.

12Policy Changes

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes may be communicated via a platform notification or email.

Continued use of MandiAgent.com after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please reach out:

Krsti Network Pvt Ltd
#12-113, 114, 1st Floor,
SAI BABA Temple Lane End, P&T Colony,
Gaddi Annaram, Dilsukhnagar,
Hyderabad, Telangana — 500 060
India
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